Reference

Legal Terms That Govern Your cuci918 Account

These terms set out how cuci918 operates, what rights you hold as an account holder, and what we expect in return.

Jurisdiction-dependent accessAccount data rightsFair use termsCookie and data practicesContact paths clearly listed
cuci918 Legal Terms That Govern Your cuci918 Account
LEGAL CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about your rights, need to request a change to your account data, or want to raise a formal concern about how these terms apply to your situation, you can reach our team through the channels below. We handle legal and account-related queries separately from general support to keep response times shorter and ensure the right team reviews your request.

Team online

Live Chat

Start a live chat session from the platform to flag a legal query. Our team will route it to the correct department for a formal response.

Account Email

Send written legal requests to our account email. Include your registered account ID so we can locate your records and respond accurately.

In-Account Support

Log in and use the support section inside your account dashboard to submit a documented request — this creates a reference number for your case.

DATA AND SECURITY

How We Handle Your Data and Account Security

Your account data — including payment records from Touch 'n Go eWallet or Boost transactions, and session activity — is stored with access controls that limit who inside our team can view it. We apply standard encryption across account login flows and wallet confirmation steps to reduce exposure of sensitive details. You have the right to request a copy of the data we hold, ask us to correct inaccuracies, or request deletion subject to any retention obligations we have under applicable law.

Data Retention

We keep account and transaction records for as long as required under applicable Malaysian regulations. After that period, data is deleted or anonymised in line with our internal policy.

Cookie Practices

Our platform uses cookies to maintain your session, remember your login state across mobile and browser, and measure which pages load correctly on your device.

Account Security

Login requires your credentials and may trigger an OTP verification step. If you notice unrecognised activity, contact support immediately through live chat or your account dashboard.

Data Change Requests

To update, correct or request removal of your personal data, submit a request via account email with your account ID. We aim to respond within a reasonable timeframe.

Common Legal Questions from Our Account Holders

These are the legal questions we hear most often. Each answer reflects how our terms actually work — not a generic policy template. If your question is not covered here, reach out through live chat or account email with your specific situation.

Account eligibility depends on local law in Malaysia. You must meet the age and residency conditions applicable in your region. If local law prohibits access, you are not eligible to hold an account.

Yes. Submit a written request via account email with your registered account ID. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

We retain certain transaction and identity records for as long as required under applicable Malaysian regulations. Once that obligation lapses, your data is deleted or anonymised per our internal retention schedule.

We update our terms when operational or legal circumstances require it. Notices go to your registered account communication channel. Continuing to use the platform after a posted update means you accept the revised terms.

Any funds moved through Touch 'n Go eWallet, GrabPay, or other supported rails fall under these terms the moment a transaction is confirmed. Payment disputes follow the account dispute process outlined in our terms.

Log a formal case via the in-account support section — this generates a reference number. Alternatively, email our legal contact with your account ID and a clear description of the issue for a documented review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.