Reference

How cuci918 Handles Your Personal Information

This Privacy Policy sets out what data we collect when you access cuci918, how we use it, and the choices you have over your own account information.

Account data protectionTouch 'n Go eWallet, Boost, GrabPay payment contextYour rights to access and updateCookie and device data disclosureClear contact path for data requests

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DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to access, correct, or remove your personal data, you can reach our support team directly. We aim to acknowledge every data request within one business day and resolve straightforward cases without unnecessary back-and-forth. Use whichever channel suits you — all three paths reach the same team.

Team online

Live Chat

Open the chat icon inside your account dashboard. This is the quickest path for account-data queries, including requests to update your registered contact details.

Email Support

Send your request to our support address listed on the Contact page. Include your registered email and the specific data action you are requesting so we can verify your identity securely.

Account Settings

Some personal details — display name, linked e-wallet, contact number — can be updated directly in your account settings without contacting support at all.

Data We Collect and Why We Use It

cuci918 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with cuci918, we collect the information you submit directly — your name, contact details, and the credentials you create. When you make a deposit through Touch 'n Go eWallet, Boost, or GrabPay, we record the transaction reference, amount, and timestamp; we

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do not store your full e-wallet credentials on our servers. We also gather device and session data automatically — your browser type, IP address, and pages visited — so we can maintain account security and detect unusual activity. This data helps us verify your identity during
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withdrawals, respond to account queries through our support channel, and keep your session active across devices without forcing you to log in repeatedly. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors such as DuitNow and FPX
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is limited to what those services need to complete your transaction. Retention periods follow the requirements of applicable law; where local law permits, you may request deletion of data that is no longer necessary for your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures at the account level and at the payment layer. Here is how each area works in practice, so you know exactly what is in place when you use cuci918.

Cookies and Device Data We use session cookies to keep you logged in across pages and analytical cookies to understand which sections of the site you visit. You can disable non-essential cookies through your browser settings at any time without losing your account access.

Payment Data Security Transactions processed via Touch 'n Go eWallet, Boost, or GrabPay are handled through encrypted connections. We retain only the transaction reference and amount — your e-wallet PIN and full account number never pass through our systems.

Account Retention and Deletion We hold your account data for as long as your account remains active or as required by applicable law. If you close your account, we will delete or anonymise personal data that is no longer needed, subject to any legal retention obligation.

Requesting Changes You have the right to access a copy of the data we hold about you, correct inaccuracies, and request erasure where local law permits. Submit your request via live chat or email and our team will verify your identity before processing.

Common Questions About Your Privacy at cuci918

These are the questions we hear most often from people who want to understand how their data is handled before or after opening an account.

We collect your name, email address, contact number, and the credentials you set up. We also record your IP address and device type to protect your account from unauthorised access.

We share data only with payment processors — such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX — strictly to complete your transactions. We do not sell personal data to advertisers or unrelated third parties.

Submit a data access request via live chat or email from your registered address. We will verify your identity and provide a summary of the personal data linked to your account within a reasonable timeframe.

Yes, where local law permits. Contact our support team with a deletion request. Some data may be retained for the period required by applicable legal or financial regulations before full removal is completed.

Session cookies keep your login active as you move between pages on your phone browser. You can clear or block cookies through your mobile browser settings; doing so will log you out but will not affect your account data.

We store the transaction reference, amount, and timestamp for account and compliance records. Your Touch 'n Go eWallet, Boost, or GrabPay credentials are never stored on our servers — they remain within the respective payment platform.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How cuci918 Handles Your Personal Information

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Data Handling, Cookies and Account Security

Common Questions About Your Privacy at cuci918

01 What personal data does cuci918 collect when I register?

02 Does cuci918 share my data with third parties?

03 How can I see what data you hold about me?

04 Can I ask cuci918 to delete my account data?

05 How does cuci918 handle cookies on mobile?

06 What happens to my payment data after a transaction?

Privacy Policy

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