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Terms Conditions That Apply to Your cuci918 Account

These terms set out the rules that apply when you open and use your cuci918 account — from how deposits clear via Touch 'n Go eWallet, Boost, or GrabPay, to how we handle withdrawals and account access.

Account eligibility where local law permitsTouch 'n Go eWallet, Boost, GrabPay deposits coveredWithdrawal verification process explainedAccount security responsibilitiesContact support for any disputes

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ACCOUNT & DATA HANDLING

How We Manage Your Account Under These Terms

These terms define not just what you can do, but what we commit to on our side — specifically around how your account data is stored, how security is maintained, and how you can request changes. We keep your account details on secured servers and do not share personal data with third parties outside of what is needed to process your payments through Touch 'n Go eWallet, Boost, GrabPay, or FPX. You can request a review of your account data or ask for corrections by contacting support.

Data Retention

We retain account and transaction records for the period required under applicable law. You may request a summary of what we hold by contacting support with your registered account details.

Account Security

Your login credentials are your responsibility under these terms. We use SSL encryption across cuci918; you are responsible for keeping your password and OTP private at all times.

Cookie Policy

We use cookies to maintain your session continuity across mobile and desktop — so switching from your phone to a browser mid-session does not log you out. Cookie use is covered by these terms.

Requesting Changes

To update your registered name, phone number, or linked payment method — such as switching from Boost to GrabPay — submit the request via live chat with your verification documents ready.

What These Terms Cover and How They Apply

cuci918 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By accessing cuci918 and using your account, you confirm you have read and accepted these Terms & Conditions in full. Access to our platform depends on local law and is available only where permitted in your jurisdiction — players in Ipoh and across Malaysia should verify

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this before proceeding. These terms apply to all account activity, including deposits, withdrawals, game participation, and any promotions shown on your account dashboard. We may update these terms from time to time; continued use of your account after an update means you accept the revised version.
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Your account is strictly personal — sharing login credentials or operating multiple accounts is not permitted and may result in account suspension. All transactions processed through Touch 'n Go eWallet, Boost, or GrabPay are subject to the respective wallet provider's own terms alongside ours. DuitNow and
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FPX transfers are similarly bound by the originating bank's policies. If any section of these terms conflicts with applicable local law, that section will be read to comply with local law as narrowly as possible, while the rest of the terms remain in effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a section of these Terms & Conditions is unclear or you believe an account action was applied incorrectly, contact our support team directly. We handle terms-related queries through live chat, email, and our account help form — responses cover account access, payment disputes, and eligibility questions. Raise your concern with the relevant transaction reference or account detail ready so we can resolve it without back-and-forth.

Common Questions About Our Terms & Conditions

These are the questions we hear most often about how these terms work in practice — from account eligibility to what happens when a transaction is disputed. If your question is not covered here, live chat is the quickest route to a specific answer.

Yes. All deposits — whether via Touch 'n Go eWallet, Boost, GrabPay, or FPX — fall under these terms. The wallet provider's own terms also apply in parallel to any transfer you initiate.

No. These terms allow one account per person. Operating duplicate accounts may result in suspension of all associated accounts and forfeiture of pending transactions.

We will note the revision date at the top of this page. Continued use of your account after any update means you accept the new terms. Check this page periodically for changes.

Contact our support team via live chat or email with your account ID and transaction reference. Include your GrabPay or DuitNow confirmation if the dispute involves a payment. We review each case on its own merits.

Access depends on local law and is available where local law permits. These terms do not override any jurisdiction-specific restriction — check what applies in your area before proceeding.

Submit your request through live chat or the account help form. Provide your registered email and account ID. We handle data queries in line with the retention and privacy provisions in these terms.

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